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Return and Exchange Policy

Effective Date: 22/12/2024

At Anchor Eyewear, we are committed to ensuring your satisfaction with our products. If you’re not completely happy with your purchase, our return and exchange policy offers you the flexibility to make changes with ease.

1. 7-Day Return and Exchange Policy

We provide a 7-day return and exchange window starting from the date you receive your order. During this period, you can:

  • Return the product: Receive a full refund for the original value of the product.
  • Exchange the product: Choose another item of the same value or pay the difference for a higher-value product.

2. Conditions for Return and Exchange

To qualify for a return or exchange:

  • The product must be kept in its original condition, unused, and undamaged.
  • The product must be returned in its original box along with all packaging, tags, and accessories.
  • Returns and exchanges must be initiated within 7 days of receiving the product.

3. Process for Returns and Exchanges

To initiate a return or exchange:

  1. Contact Us:
  2. Provide your order details, including your name, contact information, and reason for return or exchange.
  3. Arrange for the product to be returned. Delivery fees may apply, and customers will be notified of any charges in advance.

4. Refund Process

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned product.
  • Refunds will be issued through the original payment method or as store credit, depending on your preference.

5. Exchange Process

  • If you choose to exchange, the new product will be shipped to you after we receive the original item and any applicable payment for the difference in value.

6. Delivery Fees

  • Delivery fees for returns or exchanges may apply. Customers will be informed of any applicable charges during the return or exchange process.

7. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that show signs of wear, damage, or improper use.
  • Items returned without the original box, packaging, or accessories.

8. Contact Us

For any questions or assistance with your return or exchange, please reach out to us:

9. Compliance with UAE and GCC Regulations

Our return and exchange policy complies with UAE and GCC consumer protection regulations, ensuring a fair and transparent process for all customers.

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