Frequently asked questions

We currently deliver across the United Arab Emirates, to all seven emirates including Al Ain and Al Dhafra.

Every order is shipped with Aramex. Once your order is dispatched you will receive the Aramex tracking details.

The delivery fee is calculated at checkout from your city and is shown before you pay.

Use the tracking details you receive once your order ships, or visit our Track your order page.

You can pay by credit or debit card (Visa and Mastercard), with Apple Pay, or split your payment with Tabby.

Choose “Pay later with Tabby” at checkout and follow the steps. Tabby shows you the payment plan before you confirm.

All prices are in UAE dirhams (AED).

Every frame page has a size guide with the lens width, bridge and arm length in millimetres, drawn from that frame.

Yes. Look inside the arm of your pair for three numbers, like 50-21-145. Enter them in Find your fit on our shop page and we will show the ANCHOR frames closest to your size.

Yes. Every ANCHOR frame has a 14-day warranty from the day it is delivered. Read the details on our Shipping & warranty page.

Message us on WhatsApp at +971 50 491 9763 within 14 days of delivery with your order number and a photo of the issue, and we will guide you through the next steps.

ANCHOR is an Emirati eyewear brand, designed in Abu Dhabi.

Message us on WhatsApp at +971 50 491 9763 (messages only), or email anchoreyewearae@gmail.com.